The holiday shopping season got started with a record-breaking bang, but what remains to be seen is how things go until December 25. While consumers seemed ready to spend on Black Friday and Cyber Monday, a tight economy and lingering issues around affordability continue to call things into question.
What we do know: Marketers are putting a lot of effort into digital messaging—and for a longer period of time than before. A new report from AI-powered customer engagement platform Iterable found that nearly a third of their customers started going heavy on holiday marketing—or at least brand awareness in preparation for holiday marketing—in early October (well before the traditional November 1 full arrival of Christmas displays in retail stores). Data from the October 2025 Prosper Insights & Analytics survey, conducted in partnership with the National Retail Federation, found more than half of Americans started their holiday shopping in October, though the majority also said at the time that they planned to spend less this holiday season.
This year’s campaigns have been getting deeper into the personal consumer journey, and more native to mobile devices. Iterative customer campaigns through mobile messaging—using channels like SMS, WhatsApp and Push—surged nearly 60% for the beginning of the traditional shopping season. And embedded campaigns were up nearly three-fold this year, compared to last.
These moves are smart ways to meet consumers where they are. Adobe Analytics predicts that mobile devices will be used for more than half of e-commerce sales this holiday, and found that 52.8% of Black Friday/Cyber Monday sales came from mobile. And while spending on the whole may be down, at least these marketers could get a larger piece of the pie.
For that increased volume of messaging, digital tools for marketers and creators are vital. Adobe has been known for its extensive platform of creative tools for decades, and it’s been adopting AI in its tools as technology continues to evolve. I talked to Adobe CMO Lara Balazs about how the company continues to market to marketers. An excerpt from our conversation is later in this newsletter.
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Ever since Netflix’s $82.7 billion acquisition of Warner Bros.—including the company’s film and television studios and streaming giant HBO Max—was announced on Friday morning, talk has surged about how the proposed deal could change entertainment, streaming, jobs and the media landscape as a whole. The streaming and entertainment network was locked in a fierce bidding war with Paramount Skydance and Comcast for the iconic studio. (The proposed deal would split off Warner Bros. Discovery’s TV network business into its own independent business.)
The deal could have a profound impact on the entertainment business, writesForbes contributor Shann Biglione. While Netflix is no stranger to big-budget, long-form and critically acclaimed independent content, it hasn’t made anything specifically for theaters. After announcing the deal, Netflix co-CEO Ted Sarandos said that theatrical release windows would “evolve to be much more consumer-friendly.” Earlier this year, Sarandos said the theatrical release model was “outdated,” though he later clarified that was referring to lengthy theatrical runs for new movies. Forbes senior contributor David Bloom writes this attitude—and the post-pandemic way the movie industry has rushed theatrical releases to streaming (if they were in theaters at all)—is the cinema business’ biggest problem. In a statement, trade group Cinema United’s President and CEO Michael O’Leary put it plainly: “Netflix’s stated business model does not support theatrical exhibition.”
The deal would also shake up streaming. Netflix would become the new owner of HBO Max—plus all of the entertainment properties and titles that go with that. Biglione writes that this could be good for the future of ad-supported streaming, considering that it could be rather pricey to subscribe to all of that content advertisement free. On Netflix’s end, it would be pressured to do a better job of measuring streaming audience metrics, writes Forbes senior contributor Toni Fitzgerald—especially since there would be fewer providers for streaming content.
But there are no guarantees this deal will even go through. It will be subject to antitrust scrutiny, given that the merger would place an extraordinary share of the entertainment and streaming businesses in the hands of one company. Hollywood unions representing performers and writers were quick to speak up about their concerns, writes Forbes contributor Cathy Olson. And there are many: Jobs could be lost, wages for those on the writing and performing end of the business could go down, consumer costs could go up, and the diversity of viewpoints in entertainment could decrease.
On Monday, Paramount announcedits hostile effort to acquire Warner Bros., giving shareholders $18 billion more in cash than Netflix. Paramount is trying to buy all of Warner Bros. Discovery, and says the acquisition target “never engaged meaningfully” with Paramount’s proposals.
No matter what you think about President Donald Trump, it’s undeniable that he and his administration have done more with social media than any previous U.S. president. Many of the administration’s posts are controversial in terms of content, tone, humor and taste, using popular styles, memes and music, as well as AI-generated videos and artwork to reiterate his agenda.
Several artists who disagree with Trump and his decisions have objected to their creations being used in these social media posts. Sabrina Carpenter recently succeeded by getting much more support on her X post asking the White House to take down a video than the original video received—resulting in the White House being “ratioed” in social media parlance, writes Forbes senior contributor Dani Di Placido.
The White House’s X account had posted a video montage of ICE deportations, set to Carpenter’s song “Juno,” which has the repeated line, “Have you ever tried this one?” Carpenter responded by writing “this video is evil and disgusting. Do not ever involve me or my music to benefit your inhumane agenda.” Carpenter’s reply went viral. A screenshot compared Carpenter’s post—which had 1 million likes—to the White House’s—with just 43,000. The White House deleted the original post when Carpenter’s response had been seen 138 million times.
Keeping in character, the White House didn’t apologize to the pop star. Instead, it doubled down by backhandedly saying Carpenter was defending the “dangerous criminal illegal murderers, rapists, and pedophiles” that were being deported. The White House also posted a new X video, featuring an on-purpose badly dubbed version of Carpenter’s recent SNL appearance, telling cast member Marcello Hernández she “might need to arrest someone for being too hot.” In the edited video, “too hot” is replaced with “illegal.” That video is still up.
Since 2000, Pantone’s annual color of the year has been a fun way for the institute to set the tone for the year ahead—and pick the “it” color that everything will be in the next year. (It works—I painted my bedroom Classic Blue after it received the honor in 2020.) This year’s color, however, is generating more controversy than trends. Pantone selected Cloud Dancer, which is a white hue, for the 2026 color. The institute said this color “acts as a whisper of calm and peace in a noisy world,” and it “invites true relaxation and focus, allowing the mind to wander and creativity to breathe.”
While the world does seem to be noisier than ever, many have rejected the selection of white. The term “Pantonedeaf” circulated on social media, with commenters saying that the color evokes feelings of white supremacy—especially in a year that has seen many diversity efforts slashed. This is the first time the color has been a shade of white. But regardless of what people feel about the color, one thing is certain: Many things—from paper to websites to walls—will feature it.
Adobe CMO Lara Balazs. Adobe, Smith Collection/Gado/Getty Images
ON MESSAGE
How Adobe Stays Current In Marketing To Marketers
For decades, Adobe has had one of the elite suites of creative platforms to help all kinds of people design digitally. The company is adding AI to many of its platforms as part of the creative and technology evolution. I talked to Adobe CMO Lara Balazs about how Adobe markets to marketers, and how generative AI is transforming the creative process. This conversation has been edited for length, clarity and continuity.
How do you work with individual company marketers to build their use of AI and bring more AI to what they do?
Balazs: Generative AI is a game changer. It doesn’t take creativity away from people, it just amplifies it. So you want to tell that message to all marketers, because there is some fear in change.
The biggest opportunity as we go through this change is change management. As CMOs, we have to be chief transformation architects because the marketing system is changing, and we have to be energizing our teams in terms of change management to seize the day, take on that change and not be scared by it. Try it, have fun with it, and see that it makes your life easier.
Meeting with our customers who are CMOs and chief experience officers across companies around the world, we say: Find those really inspirational people within your own organization that like to try new things, embrace them, and then have them talking and being that spark to drive that change in your organization.
Everybody knows that Adobe is a provider of creators’ tools. How do you market to creators and other marketers?
We’ve recently gotten very focused on the customer groups we serve. We serve such a broad array of customers from individuals, students, business professionals, new creators, creative professionals, all the way to enterprises. That is a broad range—it’s B2B, B2C. We’re always starting [with the] customer, and going customer-centric in everything we do.
When we’re marketing Express, anyone can use it. You can create anything: presentations, you can do social posts. It’s very easy to use. We think about that student, whether they’re in the K-12 school system or in college. And influencers using social platforms like TikTok, Instagram, all of the things that you would expect. We talk to them in the way that they talk to each other, and showcase [the] influencers talking to that generation. We meet them where they are.
We have GenStudio for Performance Marketing, which allows us to go in an automated fashion, self-serve, to go out to all of these social platforms—TikTok, Snap, Instagram—and be able to see in real time what post is doing better, then alter that up and optimize into the one that is working best with that population.
Then to the enterprise, which is on the other end of the spectrum, it really is understanding what problems they’re facing in their organization day to day. Often as CMOs, we cannot create enough content. You are constantly creating content, and the idea that you can create content at scale—which is what we at Adobe do—is often answering one of the CMO’s biggest problems: How do I create more content all the time, given the amount of content that is in your social feed, my social feed, anybody’s feed? You’re competing with our consumer’s attention there. And every CMO is facing that today.
AI has been growing, changing, and really revolutionizing the way that things are put together, ways that business happens, ways that things are created. A year from now, what do you think will have happened with AI, and what will we be talking about?
I think AI will have been picked up by more people. More people will say, ‘Wow, this is an incredible way, and I can be more creative.’ I really believe that.
I know that brands will be more important [than ever] in this LLM-driven world. So you’re going to see more brands really understanding who they are. And while generative AI will continue to fuel and ignite creativity, those brands who know their purpose, their values, they will stand out in all of this. Your brand purpose can’t be prompted.
Trust will matter [more] than ever before, so trust will become a strategy. Those marketers, those brands, those consumers understand that change is inevitable. When you seize the day with generative AI, the tools, the immense ability it gives you to amplify your creativity and stand out and be distinct, those creators, brands, individuals will be showcasing all the great stuff they’re doing, and showing the Adobe tools that have helped them do that.
COMINGS + GOINGS
Anesthesia management company North American Partners in Anesthesia appointed Jody Casey as chief growth officer. Casey most recently worked as managing director and healthcare technology practice leader at Protiviti, and she has also worked in leadership at Microsoft.
Clean energy company Mote selected Ashleigh N. Ross to be its chief commercial officer. Ross previously worked as deputy director of carbon management technologies at the U.S. Department of Energy.
Media monitoring platform Cision appointed Amy Jones as chief marketing officer. Jones joins the company from Boeing Digital’s Jeppesen ForeFlight division, where she worked in the same role, and she has also held leadership roles at Oracle and Everbridge.
On LinkedIn, your posts set the tone for the kind of attention you attract. If you’re looking for high-paying clients, there are some wording and phrasing tricks that will be more likely to catch their attention.
The biggest threat to your brand has nothing to do with geopolitics, money or cybersecurity. It’s the always-looming possibility of becoming irrelevant. In this excerpt from Forbes CMO Network Managing Director Seth Matlins’ keynote address at the Forbes CMO Summit in Aspen, Colorado, he lays out what businesses are doing about it.
QUIZ
It’s that time of year: Mariah Carey’s “All I Want For Christmas Is You” is once again topping the Billboard Hot 100 chart. If it holds the top spot this week, it will break the record for most weeks at No. 1. Which two songs currently hold that record?
A.
“A Bar Song (Tipsy),” Shaboozey
B.
“One Sweet Day,” Mariah Carey and Boyz II Men
C.
“Despacito,” Luis Fonsi and Daddy Yankee, featuring Justin Bieber
D.
“Old Town Road,” Lil Nas X, featuring Billy Ray Cyrus